Due to the high number of ‘no shows’ and cancelling of appointments the ‘same day’ or ‘1 day before’, we have had to strengthen our t&c policy of bookings.
So, by booking an appointment with be…salon you agree to our t&c policy below:
‘NO Shows’ / Cancelling or Moving Appointments ‘Same Day’ or ‘1 Day Before’
If you are not able to attend your appointment, you will need to contact us at least 2 ‘salon working days’ before your appointment date, so we can offer it to someone else.
If less than 2 ‘salon working days’ notice is given this will result in a charge to you. No further booking can be made until the charge is paid.
For cancellations or appointments moved ‘same day’ or ‘1 days before’ the charge will be *25% - *100% of the appointment cost.
For ‘no shows’ the charge will be *50% - *100% of the appointment cost.
*The percentage charged will be dependent on whether you are a new client or how many times you have done this before. We will always try to take into consideration different situations and may therefore look to waiver a charge, if say you are a regular client this was a one off etc.
Colour testing ‘Allergy Alert Test’ (AAT) Blob Colour Test
If you are not on our Colourstart testing system and still have allergy alert tests/colour blob test (AAT) it is your responsibility to make sure this is done before every scalp colour and no sooner than 2 days prior and not more than 5 days prior to your appointment. Failing to do this could result in us having to cancel your appointment and the above charges would then be applied.
Generally, all new clients (and some existing clients) that are booking a larger service such as colour will be required to pay a deposit of 50% - 100% of the service cost before we can book the service. This deposit will then be used as payment off of the full price of the service on the day of the appointment, unless the client does not show up for the appointment or moves / cancels it less than 2 ‘salon working days’. In this case the deposit will be taken as full or part payment for the missed appointment.
We may also, ask that some clients pay a rolling deposit; this generally is for a fixed £30 and rolls from one appointment to the other. The client can at any time ask for the return of the deposit by applying it as a part payment for services or products (or combined). However, if the client wants to re-book they then need to re-apply the deposit adding an additional service charge of £5 to the original £30 (this is for administration purposes and time taken and is non-refundable).
We understand that sometimes you can be running a few minutes later. We will always do our best to complete your whole service that was booked however; if you are late and we are unable to complete the full service you will still be charged for the whole service that was booked.
Please always make sure you have the correct day and time of your appointment. We do our best to remind you of this by writing out appointment cards & sending text reminders (without the time). If in any doubt please contact us by ‘popping into the salon’ / ‘phoning the salon’ / ‘texting us’ / ‘messaging us on messenger’. It is your responsibility to make sure you are on time and have the correct day and time of your appointment.