booking policy t&c

Due to the high number of ‘no shows’ and cancelling of appointments the ‘same day’ or ‘1 day before’, we have had to strengthen our t&c policy of bookings.

So, by booking an appointment with be…salon you agree to our t&c policy below:

‘NO Shows’ / Cancelling or Moving Appointments ‘Same Day’ or ‘1 Day Before’
If you are not able to attend your appointment, you will need to contact us at least 2 ‘salon working days’ before your appointment date, so we can offer it to someone else.

So, if your appointment is on:

• Tuesday you will need to contact us by the end of day on Friday (week before).
• Thursday you will need to contact us by the end of the day on Saturday (week before).
• Friday you will need to contact us by the end of the day on Tuesday (of that week).
• Saturday you will need to contact us by the end of the day on Thursday (of that week).

If less than 2 ‘salon working days’ notice is given this will result in a rolling deposit or possible charge to you. No further booking can be made until the rolling deposit or possible charge is paid.

For cancellations or appointments moved ‘same day’ or ‘1 days before’ generally a rolling deposit will be charged or possibly a charge starting at 25% of the price of the total service.

For ‘no shows’ a rolling deposit will be charged or a charge starting at 50% of the price of the total service.

*The percentage charged will be dependent on whether you are a new client or how many times you have done this before. We will always try to take into consideration different situations and may therefore look to just put you on a rolling deposit or waiver a charge, if say you are a regular client this was a one off etc.
 
Colour testing ‘Colour Passport' Allergy Colour Test
If you are not on our 'Colour Passport' system (you are a new client or new to colour at be salon) you will need to visit the salon a minimum of 48 hours (2 days) before hand for this allergy test to be set up for you. Failing to do this could result in us having to cancel your appointment and the above charges would then be applied.

Deposits & Rolling Deposits
Generally, all new clients (and some existing clients) that are booking a larger service such as colour will be required to pay a deposit of 50% - 100% of the service cost before we can book the service. This deposit will then be used as payment off of the full price of the service on the day of the appointment, unless the client does not show up for the appointment or moves / cancels it less than 2 ‘salon working days’. In this case the deposit will be taken as full or part payment for the missed appointment.

We may also, ask that some clients pay a rolling deposit; this generally is for a fixed £20 and rolls from one appointment to the other. The client can at any time ask for the return of the deposit by applying it as a part payment for services or products (or combined). However, if the client wants to re-book they then need to re-apply the deposit adding an additional service charge of £5 to the original £20 (this is for administration purposes and time taken and is non-refundable).

Client Lateness
We understand that sometimes you can be running a few minutes later. We will always do our best to complete your whole service that was booked however; if you are late and we are unable to complete the full service you will still be charged for the whole service that was booked. 
 
Appointments
Please always make sure you have the correct day and time of your appointment. We do our best to remind you of this by writing out appointment cards & sending text reminders (without the time). If in any doubt please contact us by ‘popping into the salon’ / ‘phoning the salon’ / ‘texting us’ / ‘messaging us on messenger’. It is your responsibility to make sure you are on time and have the correct day and time of your appointment.